In order to purchase Adobe products you first have to create a member account, which enables you to use the full range of products and take advantage of all of the possibilities available. Once you have a so-called Adobe ID, all programs, apps, tools, and services will be assigned to it and can be managed under it. But even if you aren’t buying a product, you can still create an Adobe ID in the Adobe Sign In area. Once you have an account, you will be informed about current products, can manage or add programs, and can find out about new products. In addition, you have access to support, test versions, updates, training and tutorials. In the Adobe Forum, the community area, you will find many exciting and helpful extras on the different products, services, and events.
Adobe Sign In
You can create an Adobe ID account giving you access to all available information in just a few steps. Those who have already purchased a product online or have signed up for a plan have already provided their email address. In the future, it will be a component of your Adobe ID. At https://account.adobe.com you will be guided through the short registration process step by step. After entering your name, e-mail address, country of residency, and birthdate, you will be assigned a password and then – after accepting the conditions of use – you can register. The password has to meet certain criteria in order to comply with security standards. It cannot be shorter than eight characters and must contain capital and small letters, and either a number or a special character. On the Adobe website, you can now register by entering your email address and your password in the upper right-hand corner, which enables you to enter the member area.
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Who hasn’t experienced this situation? Given the flood of portals and passwords, it is hard to remember which password was used for which portal. For Adobe Sign In this is not a big problem. If sign in fails, simply click “Forgot password?” Then enter your Adobe ID / email address and a link for resetting your password will be sent to your email account. Please note that if an email has not arrived after a few minutes it may have landed in your spam folder. Once you’ve received the email with a link that allows you to reset your password, simply click on the link and create a new password. Subsequently you will receive a new email informing you that the password has been changed and, for security reasons, a link for confirming the change. Now you have access to all of your personal information again. The whole process can also be carried out via a phone number that has been provided. In this case, you receive an SMS message with a number code that can then be used to reset and recreate the password.
Once your personal user account has been registered, you can view or change all stored data at any time. For example, all important information on payment methods can be found in the “Plans & Products” section, personal information can be found by clicking “Account,” and under “Security & Privacy” you can change your Adobe ID or provide a phone number. If you want to be active in the community, you can enter a forum name in the “Profile” category and provide a profile photo. You can adjust or change all of these data yourself with little effort. Only if you want to change your payment information as the Administrator of a Creative Cloud group do you need to contact Adobe. But this situation is not likely to arise often.
Image edited with a Landscape Lightroom Preset out of the Singular Collection
Help with problems
A forgotten password is the most common problem when signing in to Adobe. However, it can also happen that the person has forgotten his or her Adobe ID, which is the email address that was entered to sign in. The only way to solve the problem is to simply try out all possible email addresses. If the email is not recognized, you will receive the error message “Adobe ID and password don’t match.” This process can be continued until the email is recognized. If you forget both your ID and your password, under “Forgot password?” you can try to send a link to reset the password of all possible email addresses, If the email was not used previously for Adobe Sign In, you will receive the message “The provided email address could not be matched to an account on file.” Now all you can do is proceed according to the trial-and-error principle until the email address is accepted. To prevent this problem from arising, Adobe recommends that you register all products under the same ID.
In some cases sign in can fail because the browser settings are not compatible with requirements. You should make sure that Cookies have been enabled and the cache in the browser cleared. It can also help to simply try to sign in using a different browser. But regardless of the error message, if you feel you are not making any headway you can always contact Adobe for support. At Adobe Help Center you can ask for assistance by email, chat, or hotline, depending on the problem.
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Date published Oct. 10, 2019